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Retail Manager - Prudential - Boston Massachusetts
Company: Tree House Brewing Co.
Location: Boston, Massachusetts
Posted On: 09/08/2024
Please note, this position is temporary with expected employment through December 31, 2025.Tree House is relentless in the pursuit of excellence; crafting and delivering the best products we can and providing the most gratifying guest experience possible. We are competitive, we start everything with a beginners mind and we look for strong, capable, forward-thinking people to support this approach.The Retail Manager will be responsible for providing the best customer service down to the last detail, developing teams, and ensuring business success. The successful individual is expected to perform all of the tasks and activities associated with managing Tree House's Hospitality environment, leading personnel and operations in the Prudential Center pop-up. This must be an individual who has initiative, can get up to speed on our culture and processes quickly, takes pride in minor details, and understands their impact within the Tree House ecosystem. This is a full-time position that will regularly work nights, weekends and holidays.Management Expectations - At Tree House, we have a lot of guests, and each of them deserves and expects the very best from us. This requires hard work, unrelenting focus, and a continued desire to evolve and improve. Since 2011, our culture has been one of energy and passion for the individual Tree House Experience, one guest at a time. We are looking for those who can think on the fly, project optimism, and a can-do attitude for the teams they lead. Tree House is a challenging environment best suited to those who maintain a customer-forward, energetic demeanor in the face of high customer volume and daily pivots. You must demonstrate that you can thrive in this uniquely busy environment.Below are a few of what we refer to as "active management" responsibilities we expect of our managers: - Actively seeking to increase and continuously identify creative ways to drive new foot traffic to your location
- Keen awareness of your location's P&L, COGs, and labor versus sales metrics
- Using data analytics to identify areas of opportunity to drive new revenue streams
- Tapping into customer trends and guest insights to further develop thoughtful and meaningful guest experiences
- Implementing effective ways to monitor and evaluate customer concerns, issues, and satisfaction and to anticipate customer needs.
- Management and daily operational oversight of the Beer Garden and any associated retail operations.
- Coordinating with the Inventory Control and Logistics team to ensure a seamless transfer of product, and accurate inventory counts
- Striving towards the goal of uncompromising guest service for each and every guest who visits Tree House. Motivating and inspiring your team to consistently deliver the highest standards of care to the guest experience in each and every interaction they encounter with a guest.
- Management and daily oversight of assistant managers and a small retail team
- Assisting in hiring, onboarding, training & development of staff
- Promoting the constant evolution of professional development of direct reports, coordinating with the HR team to schedule periodic training as needed.
- Evaluate, adjust and improve training systems, to encourage superior product knowledge and salesmanship.
- Safety of the facility, the team members working within it and our guests. Being mindful of safety risks operationally, safety with respect to guest interactions and alcohol consumption.
- Actively identifying areas for operational improvement and using effective communication and professional tact when promoting those ideas to leadership.Leadership Responsibilities - Strive for not just accountability but true ownership of your space. In your position as a leader, your role should not simply be a means to an end. If you don't feel a sense of personal obligation to all facets of your role, then this isn't the organization for you.
- Leads and upholds accountability for themselves and all direct and indirect reports - from policies to best practices - enforce the standards of the business at all times.
- Holds strong knowledge of Tree House culture, systems, and pressures; understands the agenda and perspectives of others and balances the interest of one's own department with those of other departments and the company, as well as the impact of decisions on each.
- Champions the goals, values and principles of Tree House.
- Translates Tree House's vision and values into day-to-day activities and behaviors; fosters a deeper sense of purpose in others so that they take actions that support the vision and values.
- Fosters a deeper sense of purpose for team members as it relates to Tree House's overall mission and vision.
- Leads by example and promoting a positive, engaged attitude, efficiency, strong work ethic, and initiative.
- Embraces resistance to change and finding ways to eliminate the resistance through understanding employee motivation.
- Works tenaciously toward and derives satisfaction from achieving challenging goals; pitches in where required without regard to status, prevents irrelevant issues or distractions from interfering with timely completion of important initiatives.
- Prepares and delivers persuasive, clear messages in a style appropriate to the audience.
- Encourages others to take responsibility for their attitude, action and behaviors and does not accept others' denial of responsibility without questioning.
- Takes initiative by recognizing the need for action, offering solutions, seeking expertise, and anticipating needs.
- Demonstrates sound fiscal and resource management of people, money, time, consistently looking for opportunities to both enhance services levels and/or reduce cost.
- Finds ways to provide your managers with growth and development opportunities, working with HR to provide opportunities that offer challenge and career satisfaction.
- Listens to and fully involves others in team decisions and actions; values and uses individual differences and talents.Role Requirements:
- Minimum of 3-5 years of hands-on management experience in the hospitality industry
- Associate or bachelor's degree (preferred) in hospitality, hospitality management, business administration or any other relevant field.
- Strong business acumen - policy and protocol adherence, product knowledge, labor costs, and overall operational know-how.
- Uncompromising desire for quality - we put the highest premium on quality of product, guest experience, and team member satisfaction.
- Operational excellence - we strive for a culture where management and team members are invested in business outcomes and are empowered to drive positive change. We see this as an ongoing journey, rather than a destination, where we are always setting new goals to continue to improve.
- Critical thinking - problems arise on the fly and this role requires someone who can evaluate the most pressing issues and show good judgment and integrity in executing a solution.
- Results driven - arriving at a finish line takes a lot of effort, focus, and hard (and smart!) work. Being results-driven requires the ability to make great, informed decisions, always have a contingency plan in mind, and oversee the progress of multiple action items simultaneously, in order to make things happen.
- Adaptability - Change is constant, and our dynamic workforce navigates uncertainty, challenges the status quo, and moves forward despite adversity. Never stop evolving. Never stop learning. Never stop embracing the cutting edge.
- Physical and Schedule Requirements - this is a hands-on job. Leaders lead by example. This requires the ability to stand for long periods of time, push, pull, bend, and lift in excess of 50 lbs. as necessary. This role requires the ability to work early, long hours with flexibility and the ability to work beyond normal working hours, on weekends, and in other positions temporarily, when necessary to ensure product delivery.Perks and Benefits:
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