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Business Operations Consultant (Staffing, Demand & Capacity) - Springfield Massachusetts
Company: MassMutual Location: Springfield, Massachusetts
Posted On: 09/19/2024
The OpportunityThe MassMutual Business Intelligence, Reporting and Analytics team is seeking a Business Operations Consultant with a focus on staffing models and demand/capacity planning to support our ongoing transformation. - This individual will create, evaluate, and monitor staffing models across Life and DI operations. - By leveraging key business drivers impacting efficiency, effectiveness and unit cost, this role will support leadership monthly reviews and the associated discussions impacting staffing and demand/capacity planning. - In addition, this individual may participate in broader initiatives, strategic projects, requests for data and needs aimed at transforming the operations landscape. - This incumbent will be a critical member of the Business Intelligence, Reporting and Analytics team which continues to have growing responsibilities to support MassMutual.The TeamThe Business Intelligence, Reporting and Analytics team, as a part of the larger Operations organization, supports our business partners by providing insights through a combination of data visualization and business analytics. We are a nimble team of professionals embedded in the organization, supporting real time needs and operational non-standard reporting, in order to drive improvement. We help customers understand their data and make data driven decisions by utilizing technology to blend data into digestible pieces - providing leaders everything they need to make tactical and actionable business decisions.The Impact - Forecast and monitor key business drivers impacting staffing such as productivity, attrition, efficiency, and unit cost.
- Create and maintain detailed demand and capacity models providing insights both short- and long-term needs.
- Engage with all levels across the enterprise to navigate ambiguity to deliver results.
- Work with Finance in updating FTE requirements for the budget monthly to ensure alignment across business units. -
- Support monthly business review meeting (BRM) with senior leadership to analyze trends and identify opportunities.
- Establish new ways of monitoring success, which may include KPI creation.
- Drives continuous improvement and efficiencies beyond own scope of responsibility such as the account manager expansion and the design of our future platforms.
- Sought as a key resource for resolution of unique or complex business problems.
- Drive process improvements and highlight strategic gaps and risks.
- Serve as a conduit of knowledge between functional and technical teams as well as within the Business Intelligence, Reporting and Analytics team.
- Communicate regularly with individuals both within and outside of our team, managing relationships and expectations to ensure alignment.
- Serve as a functional specialist for the Workforce Management discipline and related technologies, while acting as a trusted advisor in support of a highly dynamic, complex environment with various types and levels of staffing.
- Act as a champion for analytics capabilities by communicating their benefits and how they can be implemented and leveraged across the organization.
- Key stakeholder in ongoing Senior Leadership Team meeting cadence, prioritization, and reviews.Minimum Qualifications:
- 7+ years designing, managing, and driving the execution of complex staffing and Demand/Capacity models.
- 5+ years Insurance operations /Finance Services experience
- Bachelors Degree or 5+ years of workforce management experiencePreferred Qualifications:
- Strong understanding of data, data projects, reporting/analytics organizations, and applicable support methodology.
- Independently and with management on high visible, divisional/cross-divisional complex projects
- Strong interpersonal communication, conflict management, coordination, and planning skills with cross-functional teams.
- Ability to apply judgment to balance process compliance with achievement of business objectives.
- Strong organizational skills with an impeccable attention to detail.
- Insurance operations/Financial Services experience strongly preferred.
- Outcome-oriented with the ability to drill down from the big picture.
- Ability to communicate objectives, plans, status and results clearly to varying levels in the organization.
- Must be a self-starter with the ability to succeed with minimal supervision.What to Expect as Part of MassMutual and the Team -
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