IT Cloud Services Engineer - Littleton Massachusetts

Company: The Middlesex Corporation
Location: Littleton, Massachusetts
Posted On: 11/09/2024

Position Summary: As an IT Systems Engineer reporting to the Director of Information Technology. You will be part of a team responsible for the performance, stability, and operations of the internal IT infrastructure. This includes: evaluating new technologies, hands-on technical support, standards and process improvement, and vendor management. This person will support and augment the current team and will play a key hands-on role.
Department: Information Technology (IT)Reports to: IT DirectorStatus: Full-Time, Salary
Responsibilities: - Perform day to day administration to ensure performance, stability, and capacity of cloud-based systems. - Define, procure, and implement Microsoft 365 solutions aligned with Middlesex standards. - Ensure license compliance for Middlesex, optimizing costs and benefits while identifying opportunities for consolidation or upgrades. - Develop and maintain cloud solutions aligned with company objectives. - Deploy new applications to the cloud. Migrate existing applications from on-premises infrastructure to the cloud. - Optimize resources to ensure cost-effectiveness. - Ensure data security and compliance with industry standards. - Assist with defining, procuring and implementing IT infrastructure, support, and services consistent with Middlesex standards & guidelines. - Identify, coordinate, and communicate resource requirements to support cloud technologies. - Lead and support efforts related to data center consolidations and cloud first strategy. - Provide L2/3 support for the end-user computing environment and assist during major initiatives and high-ticket volumes. - Monitor, plan, and coordinate the distribution of software, policies, hotfixes, security patches, and service packs. - Create and maintain technical documentation and drive process improvement with standard operating procedures. - Mentor service desk staff, promote a strong team environment and knowledge sharing - On-call support during non-standard business hours as needed - A limited amount of travel may be required.




Qualifications: - BS/BA in computer science, engineering, or relevant field; or equivalent job experience - Experience: 5+ years of system, cloud, and support experience in IT - Knowledge of Windows Servers, Microsoft O365, Entra ID, Azure, Intune and Defender required - Base knowledge of Windows domains, Group Policy Objects, Active Directory - Familiarity with VMware and Meraki a plusExperience in analysis, implementation, and evaluation of IT systems and their specifications - Sound understanding of computer systems (hardware/software), networks, etc., including cloud concepts (e.g., PaaS, SaaS, IaaS) - Familiarity with construction industry specific technologies, systems, and concepts a plus
Necessary Attributes: - Must have exceptional communication skills both in written and verbal form - Team player and with strong interpersonal skills - Strong organizational and time management skills - Attention to detail and follow-through a must - Dedicated and hard working - Strong customer service orientation
Please see HR for information on physical demands and work environment of this job.



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