UC Engineer - Norwell Massachusetts

Company: Clean Harbors
Location: Norwell, Massachusetts
Posted On: 11/12/2024

Clean Harbors is hiring a UC Engineer, known internally as a Telecommunications Specialist. This position will provide support and maintenance for VoIP communications and collaboration solutions. This position will have responsibility and latitude to identify problems, communicate ideas and potential solutions with other team members, and work toward a resolution.

Key Responsibilities:

• Work with Network Engineering and Enterprise Collaborations teams to implement and support communication and collaboration systems in a global, multi-site environment
• Perform analytical, technical and administrative services for the Telecommunications and Collaboration systems
• Manage relationships with telecommunications service providers and maintenance vendors
• Ensure compliance with all local and international regulations and guidelines for telephony
• Must have strong organizational skills to participate in activities related to concurrent projects
  
  Support global VoIP infrastructure to ensure the telephony needs of the business are met
  
  Responsibilities
  
  Candidates must be able to perform each essential duty satisfactorily in order to meet the qualifications required to perform this job successfully. The requirements listed below are representative of the knowledge, skill, and/or ability required.
  
  
  • Approve and modify design to ensure compliance with local and international regulations.
  • Troubleshoot highly complex data, voice or video network and hardware problems.
  • Perform capacity planning through the ongoing monitoring, alerting, and reporting of resource utilization levels and errors in the environment using a variety of tools and processes.
  • Maintain inventories for support and maintenance per location by working with our selected vendor(s).
  • Identify and improve voice and collaboration infrastructure across all Clean Harbors locations
  • Develop, maintain, and audit all voice network related documentation as it relates to configuration, processes, service records, asset inventories, topologies, administration manuals, job instructions, support contacts, etc.
  • Develop voice infrastructure monitoring and management solutions to proactively monitor voice and video network performance, and troubleshooting problems.
  • Collaborate with Voice and Network Engineering to develop a unified Communication strategy.
  • Develop and oversee the adherence to maintenance and performance standards of data, voice or video network hardware and systems.
  • Perform telephony assessments.
  • Assist Voice and Network Engineering in the implementation and optimization of the IP voice network.
  • Provide knowledge transfer and detailed design/operational documentation to colleagues.
  • Responsible for day to day support of the business through Service Now Ticketing system.
    
    Qualifications
    
    
    • Cisco Certification CCNA Collaboration is highly desireable
    • Experience with Cisco Room Kits is required
    • Experience with Appspace and Airtame is highly desirable
    • Experience with Webex Contact Center is highly desirable
    • Previous experience with Broadsoft communication service is desirable
    • Experience in supporting voice solutions at the international level
    • Previous experience implementing Cisco VoIP solution with call routing to USA is highly desirable
    • Experience with backup systems and Disaster Recovery methods for both CUCM and Unity Connection Servers
    • Able to demonstrate a solid understanding of IP subnetting.
    • Solid knowledge of LAN/WAN routing and switching technologies and QOS implementation.
    • Extensive experience with CUCM, dial plans, call features, media resources
    • Solid knowledge of voice protocols such as SIP, H323, MGCP, SCCP. Current knowledge/understanding of SRST.
    • Previous experience configuring Cisco network routers and switches is desirable
    • Experience with MPLS and Routing protocols such as OSPF and BGP
      
      Competencies:
      
      
      • Promote and maintain a high standard of customer service at all times.
      • Ability to maintain and continually develop accurate product knowledge.
      • Ability to problem-solve items of a dynamic nature.
        
        Language Skills:
        
        Ability to read, analyze, and interpret quotes and reports. Ability to correspond, effectively present information, and respond to questions from employees, management, vendors and customers.
        
        Physical Demands:
        
        The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
        
        This position may require an adjusted work schedule and evening hours in order to meet or attend vendor/customer needs. Flexibility to field phone calls, pager or system alerts and provide remote and/or on-site support to clients outside of normal business hours, including weekends and holidays.
        
        Work is generally sedentary in nature, but may require frequent standing, walking, talking and hearing. Frequent use of phones, computers and other general office equipment is required. While performing the duties of this job, the employee will be required lift and/or move up to fifty (50) pounds.
        
        Wondering what to expect in starting your career with Clean Harbors? Click Here to view a Day in the Life Video!
        
        40-years of sustainability in action. At Clean Harbors, our mission is to create a safer, cleaner environment through the treatment, recycling, and disposal of hazardous materials. Clean Harbors is the leading provider of environmental, energy and industrial services throughout the United States, Canada, Mexico and Puerto Rico. Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services. We are solving tough problems through innovation and proven methodology - come be part of the solution with us.
        
        Join our safety focused team today! To learn more about our company, and to apply online for this exciting opportunity, visit us at https://careers.cleanharbors.com/ .
        
        *CH
        
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