Central Customer Service Rep - Norwell Massachusetts

Company: Clean Harbors
Location: Norwell, Massachusetts
Posted On: 11/13/2024

Our Environmental Customer Service Representative is responsible for the support of Clean Harbors Technical Services, working under direct supervision.

Why Work for Clean Harbors?

• Health and Safety is our #1 priority and we live it 3-6-5!
• Competitive wages
• Comprehensive health benefits coverage after 30 days of full-time employment
• Group 401K with company matching component
• Opportunities for growth and development for all the stages of your career
• Generous paid time off, company paid training and tuition reimbursement
• Positive and safe work environments
  
  Responsibilities
  
  
  • Ensures Health and Safety is the number one goal by following policies, processes, and acting in a safe manner at all times
  • Plays an active role in promoting teamwork, ownership, premier customer service and quality within the organization
  • Provides exceptional customer service when managing customer inquiries and service needs via phone, email, and online platform
  • Ensures timely resolution to any customer issues
  • Accomplishes detailed and thorough order management tasks inclusive of account setup, waste profile, routing, pricing, PO issues, invoice issues, etc.
  • Possesses knowledge and ability to promote all Clean Harbors services
  • Interacts with sales and operations personnel to ensure they have knowledge on customer feedback/service issues
  • Effectively manage all accounts, inclusive of proactive and reactive calling in accordance with department procedures
  • Responsible for the data integrity of the proactive call and milkrun program
  • Specific tasks assigned by management
    
    Central Customer Service activities include, but not limited to:
    
    
    • Account setup/modifications
    • Profile creation
    • Quoting/Agreements
    • Scheduling
    • Order management
    • Resolve compliance issues
      
      Qualifications
      
      
      • BS/BA in Business or Environmental Science preferred
      • Strong verbal and written communication skills
      • Strong organizational/time management skills
      • Strong problem-solving skills
      • Detail oriented
      • Flexibility
      • Ability to handle multiple tasks simultaneously
      • Proficient in Windows Office-based applications
        
        Join our team today! To learn more about our company, and to apply online for this exciting opportunity, visit us at www.cleanharbors.com/careers
        
        Clean Harbors is the leading provider of environmental, energy and industrial services throughout the United States, Canada, Mexico and Puerto Rico. Everywhere industry meets environment, Clean Harbors is one-site, providing premier environmental, energy and industrial services. We are solving tough problems through innovation and proven methodology - come be part of the solution with us.
        
        We thank all those interested in joining the Clean Harbors team; however only those that complete the online application and meet the minimum job qualifications will be considered for this role.
        
        Clean Harbors is a Military & Veteran friendly company.
        
        *CH
        
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