Current Statistics
1,807,564 Total Jobs 361,405 Jobs Today 19,487 Cities 222,713 Job Seekers 146,819 Resumes |
|
|
|
|
|
|
Deposit Operations Specialist - Wakefield Massachusetts
Company: Wakefield Co-operative Bank Location: Wakefield, Massachusetts
Posted On: 11/15/2024
- - Wakefield Co-operative Bank Deposit Operations Specialist Department: Accounting/Deposit Operations Reports to: VP/Controller - Position Overview This position is responsible for the daily pay/return process, online banking customer support, daily monitoring of debit card fraud, and customer disputes regarding ACH, debit card & inclearing items. The position requires efficient and accurate completion of required daily duties and supporting additional tasks in promoting the bank's operational and technical goals. Essential Job Functions - Processes and monitors ACH, inclearing, stop payments, wire transfer entries, returns and adjustments accurately and timely including daily pay/return decisions for customer accounts.
- Responsible for internet banking applications, reports, and activity and supports the product. Serves as the primary online banking customer service contact.
- Resolves ACH, ATM and debit card disputes and monitors suspicious activity. Processes adjustments appropriately according to NACHA Operating Rules and Regulation E.
- Responsible for answering calls and assisting customers with general account inquiries.
- Processes ACH Origination Files through Business Online Banking. Assists customers with questions or issues surrounding ACH Origination.
- Manages debit card fraud cases and compromised card alerts in Fiserv Client Central.
- Reviews daily reports and verifies information such as signatures on large dollar checks, international ACH, pre-notes, etc.
- Manages the overdraft privilege program and creates daily customer letters and notifications.
- Deposit operations liaison role with core system provider and other systems such as debit card provider.
- Compile information related to subpoenas, levies, or other research requests.
- Maintenance and reporting for abandoned property, dormant accounts, death notifications, reclamations, audit requests, and any other operations reporting functions as needed.
- Responds to internal requests for information and customer account requests or inquiries, including ensuring a prompt and courteous relationship with Retail and other staff in ensuring exceptional customer service on a daily basis.
- Participates in system enhancements and trouble-shooting, department procedures, and other aspects of ensuring an efficient and effective operations department.
Job requirements, skills & abilities: - Strong understanding of various deposit operations services and applications. At least 2-3 years of deposit operations experience is preferred.
- Extensive knowledge of ACH Origination, NACHA Rules and Regulation E required. NACHA AAP accreditation preferred.
- Effective written and verbal communication skills and computer proficiency.
- Must display a professional manner.
- Ability to apply critical thinking and problem solving skills.
- Ability to adapt to changing demands and requirements.
- Successful completion of in-house training programs or other approved training programs.
- Compliance with BSA/compliance regulations as appropriate to the position.
- Proficiency with:
- Windows desktop software
- MS Office
- Various web browsers as may be required
- Internet usage
|
|
|
|
|
|
|