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IT Training Subject Matter Expert - Stoughton Massachusetts
Company: Tempus Unlimited Inc Location: Stoughton, Massachusetts
Posted On: 11/15/2024
Position Title: IT Training Subject Matter Expert Location: Tempus Corporate Headquarters, 600 TECHNOLOGY CENTER DR, STOUGHTON, Massachusetts, United States of America Requisition Number: Req #66 Date Posted: Tuesday, October 29, 2024 Description: Tempus Unlimited, Inc. is a nonprofit organization that provides community-based services to empower children and adults with disabilities to live as independently as possible in the least restrictive environment. The agency, through its programs and services, encourages the inclusion of people with disabilities into the mainstream of society, including social, recreational, family and work activities. The position of a Subject Matter Expert (SME) works regularly with internal contacts to administer orientation as well as other IT related trainings to new hires and staff as a whole. This team member will oversee the preparation of equipment and system access for new hires. Must maintain a high level of knowledge of all tasks within the department and be effective in delivering consistent results. - In person every day
- Monday - Friday, 830am - 430pm
- Location will be Stoughton Corporate office
- Experience with new hire orientation
- Experience Imaging new hire laptopsEssential Functions
- Staff Training
- Train new staff and provide continuing education for existing staff
- Cross-train and build redundant capabilities within team
- Track trends from staff for training opportunities
- Assist with and take lead in creating training materials in conjunction with HR
- Communication
- Regularly communicate with all departments regarding any new procedures that pertain to training.
- Liaise with other departments as necessary to help resolve issues that may be related to training or lack thereof.
- Set up and maintain a variety of personal computing, network hardware and software systems on local area network and wide area network connections.
- Identify training needs, create ILT and self-paced trainings, create job aids and training manuals.
- Works with users to evaluate and solve technical issues during training
- Establishes and maintains a parts inventory for personal computers, as well as other supplies and computer center-related materials.
- Provides remote support for offsite users.
- Produce and maintain training documentation
- Works with various departments to continually improve efficiency and work flows using new technologies.
- Other duties assigned by the IT Manager as required. Competencies:
- Strong understanding of a wide variety of personal computing equipment, computer software applications.
- Strong facilitation and interpersonal skills.
- Excellent verbal and written communication and facilitation skills
- Ability to work independently, self-motivator with the ability to plan and initiate.
- Strong attention to detail and organizational skills
- Comfortable delivering training programs to both internal teams and customers.
- Excellent time management skills with a proven ability to meet deadlines Required Education and Experience
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