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Air Logistics Customer Care Specialist - Boston Massachusetts
Company: Kuehne + Nagel AS
Location: Boston, Massachusetts
Posted On: 01/18/2025
Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Boston site is looking for a new Air Logistics Customer Care Specialist to join our Air Logistics team.Your RoleReporting to the Air Logistics Customer Care Manager, you will be responsible for ensuring that our customers experience a positive interaction each time they engage with Kuehne+Nagel. Specifically, the Customer Care Specialist is part of a team within our Customer Care Locations (CCL), responsible for direct interaction with customers, proactive customer service, problem-solving, customer follow-up, interaction with sales colleagues, and ensuring that our Operational Care Centers (OCC) have all necessary information to execute on our customers' behalf.Your Responsibilities Drive all elements of the customer into our core operating systems and tools by requesting Business Profile creation/updates, customer quotations into AirLOG/QTAir, and requisite Customer Wiki page. Monitor, prioritize, and balance customer-specific needs daily by answering queries and requests through multichannel communication streams. Collaborate with Kuehne+Nagel sales to develop customer-specific work instructions and implement continuous improvement measures that ensure the overall health of our relationship with customers. Complete Forwarding Sub Ledger closure of customer shipments using ACON, adhering to corporate financial goals (accuracy, timeliness). Receive and submit final customer rate requests (Freightnet or the Pricing Team). Schedule: Monday-Friday with flexible shifts between 9am and 6pm.Your Skills and Experiences Associate's degree or equivalent experience. 2+ years of Customer Service experience. 1+ years of experience in an office environment. Proficient in Microsoft 365.Good Reasons to JoinThere has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, interesting global work environment.
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