Customer Site Specialist II - Worcester Massachusetts

Company: Thermo Fisher Scientific
Location: Worcester, Massachusetts
Posted On: 01/23/2025

Work ScheduleFirst Shift (Days)Environmental ConditionsAble to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Cold Room/Freezers -22degreesF/-6degrees C, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Strong Odors (chemical, lubricants, biological products etc.)Job DescriptionAs a part of the team at Thermo Fisher Scientific, you'll do important work, like helping customers in finding cures for cancer, protecting the environment, or making sure our food is safe. Your work will have real-world impact, and you'll be supported in achieving your career goals! Location/Division Specific Information Unity Lab Services provides a single source for integrated lab service, support, and supply management. Our customized service offerings and diverse service experts have the flexibility and experience to uniquely and dynamically address our customer's laboratory's business needs.How do we make an impact?The position is focused primarily on scientific support services within Unity Lab Services core offerings of order entry, order management, material handling and glasswash operations. May also include lab based tasks including reagent preparation. Our specialists work in a variety of dynamic workplaces, allowing us to be a collaborative and growth-based team.What will you do?

• Perform laboratory services such as order delivery, glassware processing, biological waste processing, chemical inventory receipt/reconciliation, and reagent preparation
• Follow work processes as outlined by our written procedures
• Proactively connect with supervisor any customer concerns and/or potential problems
• Listens to customer concerns, effectively addresses issues with a goal of resolution within established timeframe
• Engage in process improvement activities
• May perform other responsibilities as assigned by management.How will you get here? Education High School Diploma or equivalent required. Experience 1-2 years in equivalent experience, preferably within a laboratory setting or servicesValidated customer service skills with demonstrated verbal, and written skills Knowledge, Skills, Abilities
  • Ability to read, write and speak English fluently, using strong interpersonal skills and desire to deliver excellent customer service, including maintaining a professional appearance in all interactions and upholding Thermo Fisher Scientific's values.
  • Possesses a forward-thinking and customer-centric drive and the interpersonal skills to collaborate with various levels of personnel in an inclusive environment.
  • Must possess operating skills to use handheld scanners and learn to enter data in various systems as needed, as well as analytical skills to reconcile reports.
  • Demonstrates computer proficiency and possess intermediate skills in Microsoft Office suite of software. Uses interpersonal skills to multi-task and meet due dates as needed.
  • Works primarily at customer sites, which may require working independently. Work areas may include spaces where chemical-based allergens may be in use (such as penicillin, tetracycline, etc.)
  • In certain areas of the building, personal protective equipment may be worn to include lab coats, coveralls, hood, facemask, hairnets, safety gloves, and safety glasses, steel toe shoes, bump hats and/or safety glasses.
  • Requires the ability to lift, push and pull 30-40 pounds consistently; may be required to lift 50 pounds, including operation and use of pushcarts, pallet jacks, etc.The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not a comprehensive list of all the duties and responsibilities associated with it. Benefits We offer competitive remuneration, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued. Apply today! Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform critical job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.At Thermo Fisher Scientific, each one of our 70,000 outstanding minds has a unique story to tell. Join us and share in our singular mission-enabling our customers to make the world healthier, cleaner and safer. More...

        

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