IT Help Desk Representative - Westminster Massachusetts

Location: Westminster, Massachusetts
Posted On: 01/24/2025

. I am conducting a search for one of my clients in the Westminster, MA area. I am looking to fill a role for a Help Desk Support role. Please review the job description below. If your are overqualified or not interested, but know someone that is qualified that would be, please let me know or send this information to them. If you are interested, please respond with an updated version of your resume. Thank you in advance for your time.



Rate: $19-29 DOE

Duration: 6 Months

Company: Security Systems Company



Qualifications/ Responsibilities

Looking for IT Helpdesk phone staff:

1) Previous proven Helpdesk/Customer Service experience - required

2) Windows XP and 7 with Office 2007 or 10 required

3) Corporate iPhone with corporate email sync very desirable

4) WEB applications, Oracle Applications, BaaN Applications and Oracle EBS Application for

customer support helpful.

5) HEAT software experience desirable.

6) All support is via telephone. Individual must be very clear spoken with a great phone

presence.

7) Availability to work any shifts 07:00am to 10:00pm with some extended hours. I do not

expect any weekend requirements.

8) Previous IT experience very required.

9) May be asked to work tasks other than Helpdesk coverage.

10) Well dressed and groomed. Good business appearance.

11) 3+ years working Help Desk Support, certified A+ or MCP preferred, Network/Desktop

troubleshooting experience with: Re-Imaging Desktops, Windows XP/7 Operating Systems,

Office 2007/10 Suite and outlook/Exchange.

12) Tier I support; also considered the Initial Point of Contact or Help Desk Specialist for ALL

incoming customer technical issues (including outside vendors). Processes customer

queries/issues. Follows document blueprints and standard operating procedures. Ensures accurate

logging of all calls. Achieve high customer satisfaction levels.

We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status. More...

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