Claims Business Systems Analyst Boston, MA - Boston Massachusetts

Company: BERKSHIRE HATHAWAY SPEC INS
Location: Boston, Massachusetts
Posted On: 01/25/2025

A strategic and trusted insurance partner, Berkshire Hathaway Specialty Insurance (BHSI), provides a broad range of commercial property, casualty and specialty insurance coverages and outstanding service to customers and brokers around the world. Part of Berkshire Hathaway's insurance operations, we bring our solutions to market with our stellar brand name, top-rated balance sheet, and the expertise of our global team of professionals.We are a values-based organization where respect, integrity, excellence, collaboration, and passion define who we are and how we do business. We value diversity of backgrounds, experience, and perspectives and strive to foster an inclusive environment that enables all our team members to bring their best selves to work.Berkshire Hathaway Specialty Insurance (BHSI) has an exciting opportunity for a Business Systems Analyst in our Boston, MA office. The Business Systems Analyst is accountable for working closely with Claims leaders and understanding their needs for enhancing the claims system used by BHSI. The role will partner with both claims leaders and IT resources to help turn ideas into usable system solutions. The claim system utilizes the Duck Creek Platform, and this role will require the individual to become familiar with it along with the accompanying systems required for claims operations.Duties & Responsibilities:

• Meet and communicate with claims users to understand business requests for system enhancements and document these enhancements for the technical team.
• Develop business requirement documentation, situational examples, produce mock screen designs, and workflow diagrams.
• Organize information gathered from multiple sources, recognize conflicts or limitations, and present information for business customer review and approval.
• Coordinate efforts to gather requirements for multiple initiatives simultaneously.
• Engage in reviewing and discussing product design within the claim systems.
• Engage in the development and execution of testing plans; document and triage issues.Qualifications, Skills and Experience:
  • Claim handling experience preferred, but strong knowledge or background in P&C Insurance claims (FNOL, Reserving, Coverage, Subrogation, etc.) is required.
  • Strong with using technologies; experience with Excel vlookups, pivot tables, conditional formatting, and advanced filters.
  • Prior experience working on Duck Creek, Guidewire, Insurity, OneShield, Cover-All, or other P&C Claims systems.
  • Big picture awareness of the insurance life cycle from policy quote through claim settlement and the ability to learn the finer details and processes.
  • Quick learner with the ability to adapt to a changing environment.
  • Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of executives, subject matter experts, and vendor resources.
  • Hands-on style with strong problem-solving abilities and a keen attention to detail.BHSI Offers:
    • A competitive package and exciting growth opportunities for career-oriented teammates.
    • A dynamic, action-oriented, and thoughtful environment centered on always doing the right thing for our customers, teammates, and stakeholders.
    • A purposely non-bureaucratic organization that embraces simplicity over complexity and emphasizes individual excellence in a team framework.NOTE: Compensation will be commensurate with experience. This job description is not intended to be all-inclusive. Team members may perform other related duties as negotiated to meet the ongoing needs of the organization.Clicking apply will direct you to our recruiting module within ADP.
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