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REMOTE Enterprise SaaS Support Specialist - $70-$80k(WealthTech) - Boston Massachusetts
Company: CyberCoders
Location: Boston, Massachusetts
Posted On: 01/27/2025
Permanently 100% RemoteJob Title: REMOTE Enterprise Software Support Specialist - $70-$80k (WealthTech)Salary: $70k-$80k Base + Benefits, 401kRequirements: Enterprise SaaS Customer Service ExperienceWe offer an intuitive web-based CRM for financial advisors. Our CRM makes it incredibly easy for everyone from solo financial advisors to enterprise firms to manage their current book of business and increase their sales. Our software integrates with leading FinTech brands, enabling them to manage their book of business, streamline their workflow, and grow their practice.We just closed our Series B for $30MM, have been in business since 2012, and have 52 employees. We are REMOTE first and our team is distributed throughout the country.Due to growth, we are actively hiring a REMOTE Enterprise Software Support Specialist with experience in the following: 4+ years experience in enterprise SaaS customer support/success Experience supporting large-scale enterprise software Strong understanding of enterprise infrastructure, APIs, cloud services, data migration, security, etc. Experience working with software integrations between systemsYou will be the first point of contact when our enterprise customers are having issues. This includes acting as a technical advisor, leading complex onboarding and/or integrations, product configurations across multiple teams, and troubleshooting/resolving technical issues.If you have this experience, please apply immediately. We are actively interviewing this week and next for this high profile position.What You Will Be Doing Lead complex onboarding and/or integrations Assist with product configurations with multiple stakeholders and teams Troubleshoot and resolve technical issues Conduct tailored trainings and webinars as neededWhat You Need for this Position 4+ years experience in enterprise SaaS customer support/success Experience supporting large-scale enterprise software Strong understanding of enterprise infrastructure, APIs, cloud services, data migration, security, etc. Experience working with software integrations between systemsWhat's In It for You-$70k-$80k + Benefits, 401k |
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