Implementation Specialist, StudySync (Remote, New England) - Boston Massachusetts

Company: Imagine Learning, Inc.
Location: Boston, Massachusetts
Posted On: 01/29/2025

Implementation Remote, Boston, Massachusetts All Cities, Connecticut All Cities, Rhode Island All Cities, Massachusetts All Cities, Maine New HampshireAt Imagine Learning, we empower potential by creating educational solutions that inspire boundless possibilities for every student, every day. We are passionate about innovating together to support educators in creating those special moments when students experience the joy of learning at its best.We also empower our team through a strong culture focused on career growth and development, flexible work from home arrangements, interesting and meaningful work, and a supportive and connected team. As a remote-friendly company, hybrid and remote team members work from states across the U.S. and internationally. The majority of our US employees enjoy the opportunity to work from home, or in a hybrid capacity in our offices in Tempe, AZ (headquarters), Austin, TX, Petaluma, CA, Rock Rapids, IA, Grand Rapids, MI, or Bloomington, MN.Imagine Your Impact.As an Implementation Specialist, StudySync you will use your expertise to oversee the implementation and management of customer needs for all StudySync accounts within your assigned region. You will rely on your effective communication skills to provide training and support for districts and teachers through webinars, product training, professional development sessions, and sales presentations and to communicate regularly with districts, teachers, and our sales partner to ensure customer success. You will also apply your organizational skills and attention to detail by tracking account support activities across the customer life cycle including sales opportunities, contacts, communication, training, and renewal business using Salesforce.Position Information: This is a regular, full-time position, reporting to the Implementation Director.Compensation: Base pay is anticipated to be between $64,678.00 and $72,000.00 per year. Eligible employees may also receive incentive/commission/annual bonus pay based on individual and/or company performance. Compensation may vary based on factors such as, but not limited to, individual skills, experience, training, education/certifications, geographic location, internal equity, and local market conditions.Location: In this US-based position your location will be remote; to be considered you must reside within 50 miles of one of the following airports: Boston Logan International (BOS) and/or Bradley International (BDL).Travel: You can also expect up to approximately 40-60% travel, so be sure you have a valid driver's license and automobile insurance and a clean driving record for at least the preceding 39 months.Benefits: Imagine Learning provides a comprehensive benefits program to eligible employees, including:

• Multiple health, dental, and vision plans, including medical plans with zero employee premiums
• 401k plan with a company match
• 16 paid holidays, which include 2 floating holidays and a winter shutdown from Christmas Eve through New Year's Day
• Paid Time Off
• Comprehensive maternity and fertility/family building benefits
• Paid bonding leave when a new child joins your family
• Access to on-demand mental health resources
• Life and short and long-term disability insurance
• Pre-tax savings plans
• A wide variety of professional development programs, including tuition reimbursement
• Work from home opportunities that foster work/life balanceEnvision Your Experience.In this role you'll have the opportunity to:
  • Oversee implementation and management of account needs for all accounts within the assigned region including leading professional development and/or product training.
  • Utilize Salesforce to track all account data including sales opportunities, contacts, communication, training, and renewal business.
  • Design and deliver sales presentations, product training, and professional development sessions, both in person and via webinar platforms.
  • Communicate regularly and work effectively with districts, school administrators, teachers, and sales partners to ensure successful program implementation and customer success.
  • Pro-active account management across the life cycle of a customer from interest, and sales presentations, from onboarding to renewal.
  • Manage or assist with team projects including but not limited to live chat, webinars, training, and collateral development.Share Your Expertise.Experience, education, and qualifications essential for success in this role include:
    • Bachelor's degree or higher in Education or a related field from an accredited school or university.
    • Experience and knowledge in the field of education, grades 6-12 preferred.
    • Experience leading professional development and/or product training.
    • Strong technology skills in Google and Microsoft Suites, Slack, Zoom, Salesforce, and more.
    • Team player with strong skills in communication, organization, public speaking, and problem-solving.
    • Ability to work remotely and independently managing multiple accounts, projects, and tasks simultaneously.
    • Ability to provide a current Fingerprint Clearance Card or provide proof of application within 7 days (upon hire).Our Commitment to Diversity, Equity, Inclusion, and Belonging (DEIB+).Diversity and inclusivity strengthen our Imagine Learning team, enrich our lives, and help us design equitable educational experiences where learners see themselves and can also learn about people, cultures, experiences, and perspectives different from their own. We strive to hire, develop, and retain talented people who represent the diversity of the districts we serve. By developing initiatives that focus on the needs, expectations, and lives of our people, we've created an inclusive environment where all employees can contribute to their fullest potential.Imagine Learning is an Equal Opportunity Employer committed to a diverse workforce, providing equal employment and advancement opportunities to qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, sex (including pregnancy, childbirth, lactation, or related medical conditions), gender identity or expression, transgender status (including whether or not you are transitioning or have transitioned), sexual orientation, marital status, religion (including religion dress and grooming practices), age 40 and over, physical or mental disability, medical condition, genetic information (including results of genetic testing and characteristics), veteran and/or military status, or service in the military, and any other basis or status protected under applicable federal, state, or local laws.To all recruitment agencies: Imagine Learning does not accept agency resumes. Please do not submit candidates for consideration via our online application system, to Imagine Learning employees, or to any other organization location. Imagine Learning is not responsible for any fees related to unsolicited resumes.
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