Dispatch Support Associate - Boston Massachusetts

Company: BruntWork
Location: Boston, Massachusetts
Posted On: 01/30/2025

BruntWork - Full time: 35 paid hours per week or more

• Work Timezone - Must be a City eg London Boston, MA - EDT
• Work Schedule Fixed Schedule
• Job Type Full time: 35 paid hours per week or more
• Date Opened 01/21/2025
• Remote Job
• Industry OtherJob DescriptionThis is a remote position.
  • Working hours: 9am - 7pm ESTLast Mile Dispatch80-90% of your role will be responsible for supporting our day-to-day last-mile operations to help the team meet their goals, and ensure timely and quality deliveries for our Members.
    • Support the daily operations of our delivery team, coordinating deliveries and pickups and helping resolve delivery issues on the road.
    • Plan daily delivery routes, adjusting between team members to balance workloads while hitting delivery windows.
    • Improve delivery accuracy, quality, and efficiency through ongoing process improvements to ensure an excellent Member experience.
    • Align on best practices and share feedback/suggestions during weekly Last Mile team meetings.Member Support10-20% of your role will involve assisting Members with making updates to their orders and coordinating requests with their delivery drivers.
      • Address Member requests for updates, questions, and feedback in a timely manner with a positive and friendly demeanor.
      • Communicate Member feedback and issues with stakeholder teams.
      • Jump in alongside your teammates to provide necessary support on a variety of tasks related to our Member experience.
      • Participate in weekly team meetings and check-ins to hear feedback and keep up to date with new policies or procedures.You are
        • Details-Oriented: Able to consistently and accurately execute operational processes without errors.
        • Ready & Reliable: Excellent attention to detail, time management and proactive problem-solving skills.
        • Friendly & Personable: Ready to learn and match the desired "voice" of our Member communications, and interact with our last mile teams on the ground.
        • Team Player: Natural collaborator contributing to the success of fast-growing, mission-driven team.
        • Entrepreneurial: Able to adapt to changes, roll with the punches, and learn quickly.RequirementsQualifications
          • Experienced with last mile operations/dispatch.
          • Experienced with managing multiple stakeholders and communicating with team members in the field.
          • Experienced in customer support to the US via chat, SMS, or email.
          • Experience using a CRM to communicate (Zendesk, Gladly, Front, etc.).
          • General working knowledge of basic tech applications (e.g. Microsoft Office, Google G-Suite).
          • Excellent attention to detail.
          • Agile, team player willing to navigate fluctuating needs of a fast-growing startup.
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