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Order Administrator I - Brighton Michigan
Company: Nikon Metrology, Inc. Location: Brighton, Michigan
Posted On: 09/08/2024
Order Administrator JOB PURPOSE:Nikon Metrology is seeking a highly detail-oriented Order Administrator who will be responsible for accurate and efficient processing of incoming customer purchase orders.LOCATION:NMI Brighton Michigan facility (onsite role)WHY NIKON METROLOGY?You would be joining a global company and becoming part of the future, giving you the opportunity to enter a career where you can help to shape and define innovation. KEY AREAS OF RESPONSIBILITY: Will include, but not limited to the following: ORDER ENTRY - Enter, coordinate, distribute and management of new and revised sales orders using a time-sensitive approach.
- Interpret and understand purchase order directions, including clarification and communication to the customer and internal departments when necessary.
- Communicate order exceptions and any other discrepancies to appropriate departments and team leaders.
- Input orders with accuracy and understand how it impacts other departments and overall financial impact.
- Complete appropriate paperwork and forms.
- Understand customer requirements to ensure timely order fulfillment, accurate invoicing, and prompt payment.
- Navigate customer websites to find and download purchase orders.RETURN ORDERS
- Knowledge of how returned items affect inventory and invoicing.
- Work with Sales Order Entry Manager or Billing Coordinator to understand credit requirements.
- Proper classification of Return Orders depending on customer return requirementsANCILLARY RESPONSIBILITIES:
- Adhere to and administer new customer credit documents, setup, and processes.
- Knowledge of state sales tax requirements as it relates to sales order processing.
- Understanding of inventory movement.
- Backup the front office with greeting visitors as needed.
- Assist customers with order acknowledgements, status, and questions.
- Work and communicate as a team to complete shared workload amongst order entry department.
- Ability to handle change with a positive attitude.
- Ability to multitask and re-prioritize work throughout the day.
- Assist sales and service department with questions.
- Interact with all levels of department representatives both internally and externally.
- Work independently, problem solve and make decisions based on department procedures.
- All other duties, as needed or required.QUALIFICATIONS: ESSENTIAL:
- High school diploma
- 2-4 year's business experience or equivalent work experience in the following areas: Shipping, Order Entry, Invoicing, Order Fulfillment, Purchasing and Inventory Movement. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
- 2 years intermediary proficiency using Excel and Microsoft Word.
- 2 years intermediary proficiency working in Navision or other ERP software.
- 2 years of general financial knowledge and/or background.
- Strong attention to detail.
- Ability to resolve conflict in a positive and professional manner.
- Demonstrate superior customer service skills through verbal and/or written communication in a professional manner. DESIRABLE:
- Ability to read/speak Spanish. WORKING ENVIRONMENT/PHYSICAL REQUIREMENTS
- Must be able to sit for extended periods of time.HOW WE TAKE CARE OF OUR TEAMCULTURE SPIRIT
- Work as a Team, Act as a Family! We believe in bringing our team members together in a diverse and friendly company atmosphere to celebrate and socialize to inspire each other and keep our community strong and close inside and out of the office.PERSONAL DEVELOPMENT
- We want you to grow with us and be the best version of yourself, which is why we offer competitive compensation, training/advancement opportunities and tuition reimbursement. AMAZING MEDICAL BENEFITS & PERKS
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