HVAC/R Service Manager - Light Commercial - Ann Arbor Michigan

Company: CoolSys
Location: Ann Arbor, Michigan
Posted On: 09/13/2024

Overview: With over 150 years of experience, -and headquartered in Southern CA,---CoolSys is the market-leading indoor environment solutions company. Our full spectrum of best-in-class services includes HVAC & refrigeration installations, remodels, service & maintenance; and energy solutions, including controls and lighting.---CoolSys serves customers in the retail, commercial, food service, educational, healthcare, and industrial markets. -WHY JOIN US -We understand that hiring great people is the foundation of everything we do. Our employee benefits packages include: -

Competitive pay - -Medical, Dental, Vision and Prescription coverage -Paid vacation and holidays -401(K) -match -Life insurance, AD&D and long-term disability -Tuition reimbursement -Opportunities available -nationwide -Employee discounts -on vehicles, hotels, theme parks, select cell phone bills and so much more -Pet Insurance -Legal Plan, and ID Theft Protection - Responsibilities: Project/Business Responsibilities: - -Manages the Service P/L for assigned branch(s). -Forecasts manpower requirements. -Effectively prioritizes customer calls and advises dispatch accordingly. -Ensures customer requirements are followed and calls are completed on a timely basis. -Ensures customer rules are accurately adhered to and approves work orders. -Reviews dashboards and financial reports and takes appropriate action. -Oversees the procurement of parts and supplies. -Maintains communication with customers and ensures their expectations are met. -Resolves issues or problems that impact customer satisfaction. -Manages and maintains fleet, parts and materials inventory, and resolves discrepancies or problems in a timely manner. -Develops and maintains long term relationships with customers and subcontractors. - -People Responsibilities: -Communicates company direction, sets expectations and holds team accountable for results. -Provides leaderships, builds a collaborative team and rewards accomplishments of the team. -Interviews, selects, hires, and oversees onboarding of supervisors, team leads and technicians. -Ensures technicians are scheduled and dispatched efficiently, based on skill level, location, and call volume. -Manages performance and provides training, coaching and performance feedback to Supervisors, Team Leads and Technicians. -Uses metrics to drive accountability and performance. -Ensures compliance of Service policies and procedures, including eSo, refrigerant tracking, time and attendance, etc. -Ensures use of PPE and the application of safe behavior, including driving, by all employees. -Ensures customer service and quality of work meets customer requirements and Source standards. - - Qualifications: Project/Business Management: -High school diploma, GED, or completion of trade program or technical school. College degree is a plus. -10 + years of experience in the refrigeration/HVAC service, commercial construction, or a related industry. - -Knowledge of commercial refrigeration and HVAC principles and practices, including service hour estimation, labor forecasting, and multiple disciplines involved in area of responsibility. - -Proficiency in understanding and managing P&L. -Demonstrated business acumen -Proficiency in managing multiple assignments, setting and balancing competing priorities with strong organizational skills and ability to multi task. -Ability to solve problems and apply good judgement. -Excellent verbal/nonverbal and written communication and presentation skills. -Strong customer service skills, including an ability to proactively address customer issues and concerns and ability to forge strong working relationships with customers. -Knowledge of jobsite safety, ability to oversee work activities to ensure safe work practices and safety rule compliance. -Ability to understand and follow all company policies and procedures and all applicable State and Federal laws. - -Ability to use typical business tools including E-Mail, Word, Excel, Work Order/Dispatch Software, Enterprise Resource Planning (ERP) software, etc. -Good driving record. - -People Management: -5 + years of people management experience. - -Strong leadership skills, with demonstrated experience managing a diverse and multi-discipline workforce. - -Proficient in coaching, training, developing and building a team. -Proficient in managing time, delegating assignments and following through to ensure good results. - Join Us: -Today, there are 26 different companies that make up the CoolSys family of brands. -Our valued employees are at the heart of our continued growth and success. We invite you to be part of that growth! - -Connect with us -on - -and -. - - -Coolsys -is an EEO/AA Employer. ---All qualified individuals - Including all ages, colors, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics -are encouraged to apply. ---- - -Pre-employment background screening (criminal and -MVR for driving positions) and -drug testing are---required---for all positions. -Coolsys -will consider qualified applicants with criminal histories in a manner consistent with federal law, state law, or local ordinance. - - - -Service Tech, refridgeration, HVAC, refrigeration, HVAC-R, HVAC/R, diagnostic, commercial, service, install, mechanical, mechanic, apprentice, AC, field service, chiller, mgr, lead, supervisor, leader, regional, - HVACR, supermarket, rack systems More...

    

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