Senior Manager End User Services - Ann Arbor Michigan

Company: VirtualVocations
Location: Ann Arbor, Michigan
Posted On: 09/14/2024

A company is looking for a Senior Manager, End User Services.



Key Responsibilities:

Establish governance framework for functions within scope of influence
Develop roadmap for continual evolution of functions in alignment with corporate IT initiatives
Engage with stakeholders, develop KPIs, manage vendor relationships


Qualifications:

15+ years of progressive technical service delivery and program management experience
10+ years managing end user support teams and contact centers
Expertise in ITIL, ServiceNow, and end user service delivery
Strong technical acumen in Windows, Mac, and iOS operating systems
Bachelor's Degree in IT or Computer Engineering More...

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