Director Of Operations - Real Estate - Pontiac Michigan

Company: Smart Leverage Services
Location: Pontiac, Michigan
Posted On: 11/08/2024

Smart Leverage Services is seeking a highly organized and dynamic Director of Operations and Transaction Manager to lead our operational strategies and ensure the efficient management of real estate transactions. This role is designed for a proactive and detail-oriented leader who can streamline business processes, support our growing team, and provide exceptional transaction coordination for real estate agents.



The ideal candidate will have a strong background in operations management, real estate transactions, and leadership, with the ability to implement systems that drive growth and productivity for the company.

Responsibilities:
Operations Management:
--- Design, implement, and oversee company-wide operational strategies, policies, and procedures
--- Manage daily business operations to ensure productivity and performance standards are met
--- Optimize company workflows to ensure maximum efficiency and quality in service delivery
--- Develop and monitor key performance indicators (KPIs) and generate reports for leadership
--- Collaborate with the leadership team to set and achieve long-term business goals
--- Support recruitment, onboarding, and training of new team members as well as new clients


Transaction Management:
--- Serve as the primary point of contact for all real estate transactions, ensuring that all processes are compliant and completed in a timely manner
--- Oversee transaction coordinators and provide guidance on complex transactions and client relations
--- Manage and monitor all contract deadlines, document compliance, and file accuracy
--- Coordinate communication between agents, clients, and other parties involved in the transaction to ensure seamless workflow
--- Track and manage transaction timelines, troubleshoot issues, and ensure client satisfaction
--- Utilize transaction management software to keep all parties informed and updated


Team Leadership:
--- Lead a team of transaction coordinators and administrative staff
--- Foster a positive, growth-oriented environment and mentor team members
--- Provide regular performance feedback and facilitate professional development opportunities for the team


Client and Agent Relations:
--- Build and maintain strong relationships with clients, agents, and vendors
--- Create and implement a client feedback system to continuously improve service delivery

Qualifications:

--- Experience using word processing programs, spreadsheets and Multiple Listing Service
--- Can work on deadline and handle private client information
--- High school diploma or equivalent required
--- 2+ years experience as a personal assistant, office manager, or related position
--- Excellent communication skills and organizational skills


About Company:
Smart Leverage Services is a realtor's dream! Built on the foundation to provide the systems, tools, and people to manage a transaction from start to finish. We know what it takes to provide seamless transaction management so agents can do what they do best, sell real estate.



We believe in building a company that impacts the quality of life not only for our clients but our team and our families. We train, educate, attract and motivate because together, we achieve more.



https://smartleverageservices.com/ More...

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