Customer Care Team Lead - Warren Michigan

Company: VirtualVocations
Location: Warren, Michigan
Posted On: 11/20/2024

A company is looking for a Customer Care Team Lead to manage customer support teams for digital health services.



Key Responsibilities

Lead and manage a team of Customer Care Advisors, ensuring adherence to performance targets
Provide support for special projects aimed at improving service quality and efficiency
Oversee recruitment and onboarding of new team members while monitoring their performance


Required Qualifications

Experience supervising a customer-facing team in a high-volume contact center environment
Understanding of customer service tools, such as Zendesk
Proven track record of meeting team targets
Data literacy and competency in Excel or willingness to learn
Experience in a digital health business is a plus More...

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