Service Delivery Manager - Warren Michigan

Company: VirtualVocations
Location: Warren, Michigan
Posted On: 11/20/2024

A company is looking for a Service Delivery Manager responsible for ensuring high-quality service delivery to clients.



Key Responsibilities:

Act as the primary point of contact for assigned clients, managing expectations and service inquiries
Oversee the end-to-end delivery process, ensuring timely and quality service delivery
Monitor SLA adherence and collaborate with internal teams to resolve technical issues


Required Qualifications:

Bachelor's degree in Business, Information Technology, or a related field
5+ years of experience in service delivery, customer success, or account management in the tech industry
Strong understanding of service delivery frameworks, such as ITIL
Proficiency with CRM and project management tools (e.g., ServiceNow, Jira, Salesforce)
Experience in SaaS, cloud services, or technology-focused service models is preferred More...

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