CLEANING CREW - Grandville Michigan

Company: T.G.I. Friday's
Location: Grandville, Michigan
Posted On: 11/21/2024

Cleaning Crew

ROLE PURPOSE

To ensure that TGI Friday's restaurants are clean and presentable to provide a quality Guest experience.

KEY RESPONSIBILITIES & ACCOUNTABILITIES

• Responsible for following Friday's cleaning standards as outlined in the cleaning system.
• Responsible for ensuring all trash is disposed of accordingly.
• Cleaning and sanitizing kitchen and cooking equipment.
• Dusting and cleaning windows, counters, tables, and woodwork.
• Maintains cleanliness of restroom, perimeter of building and parking lot.
• Work with a team and individually to complete cleaning tasks in an efficient and timely manner.
• Follow proper food/health safety precautions and processes.
• Perform duties as directed by management. KEY DECISIONS
  
  Influences:
  • Guest Experience
  • Issues around cleanliness and sanitation MEASURES OF SUCCESS
    • Consistently fulfill the Key Responsibilities and Accountabilities above
    • Guest satisfaction scores
    • Cleanliness and sanitation QUALIFICATION REQUIREMENTS
      • Previous experience cleaning restaurants and equipment a plus
      • Must be able to work with Team Members
      • Must have professional appearance and conduct
      • Must be thorough and detail oriented
      • Ability to adapt and take direction
      • Must be able to work individually and as a part of a team
      • Must have strong work ethic and initiative
      • Must be a team player and good communicator
      • Must be able to lift and carry sacks, cases, and bus tubs of up to 70 lbs, up to 20 times per shift; places these items on high shelves and in walk-in freezer
      • Must be able to reach, bend, stoop and wipe frequently
      • Must be able to walk and stand during entire shift COMPETENCIES PASSION FOR THE GUEST - Actively contributes to fun, friendly and engaging service.
        • Understands how their role impacts the Guest.
        • Displays a caring attitude towards Guests.
        • Contributes to the Guest experience through knowledge of job and products.
        • Demonstrates a service attitude by providing support to those who are directly serving the Guest.
        • Handles special requests in a responsive and positive way.
        • Utilizes customer feedback to provide a better Guest experience. COMMUNICATION - Keeps the lines of communication positive, open and productive.
          • Pays close attention to Guests' and coworkers' special requests to ensure accuracy.
          • Responds positively to conflict situations and works to find appropriate solutions.
          • Keeps interaction positive and productive; avoids conveying negative messages.
          • Shares information with others to raise awareness of potential needs and concerns.
          • Listens carefully and attentively to others without interrupting.
          • Asks thoughtful questions to ensure proper understanding of the message being conveyed.
          • Contributes to pre-shift meetings by providing relevant updates and asking appropriate questions. PASSION & INITIATIVE - Keeps it fun and keeps up with the pace.
            • Shows Guests and Team Members that (s)he genuinely enjoys the job.
            • Displays passion, energy and pride in doing the job right.
            • Works with a strong sense of urgency and drive; pushes for quick, yet accurate results.
            • Focuses on the way (s)he approaches a task, not just the task itself.
            • Takes independent action to improve existing systems and processes.
            • Enthusiastically promotes the TGI Fridays brand and menu items. RELIABILITY & ACCOUNTABILITY - Works hard and delivers quality results.
              • Arrives on time and ready to work dressed in proper uniform.
              • Attends all required shift meetings and is prepared to contribute.
              • Minimizes wastes and costs (e.g., maintains proper rotation of inventory).
              • Responds to complaints about food quality issues by owning the situation and solving the problem quickly and properly.
              • Uses good judgment and acts with integrity in all dealings; demonstrates consistency in words and actions. FLEXIBILITY & STRESS TOLERANCE - Knows that anything can and will happen and handles uncertainty in a calm, controlled manner.
                • Addresses daily challenges and obstacles with confidence and a positive attitude.
                • Easily adjusts to meet changing demands and new responsibilities.
                • Prioritizes effectively and multitasks to ensure all tasks are completed by the end of the shift.
                • Maintains an even-tempered demeanor even in stressful situations.
                • Responds calmly to problems and controls emotional reactions.
                • Handles him/herself in a professional manner at all times. TEAMWORK & COLLABORATION - Fuels an environment where everyone pitches in and gets along.
                  • Recognizes the importance of working together to accomplish goals.
                  • Actively promotes cooperation, respect, and acceptance of all Team Members.
                  • Establishes positive and supportive working relationships with all Team Members to maintain a productive environment.
                  • Takes on additional responsibilities to ensure proper coverage during rush periods.
                  • Reaches out to Team Members when necessary to ensure timely completion of all tasks.
                  • Takes advantage of opportunities to set an example for new or inexperienced Team Members. More...

                        

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