Senior Manager, Customer Engagement - Livonia Michigan

Company: VirtualVocations
Location: Livonia, Michigan
Posted On: 01/15/2025

A company is looking for a Senior Manager, Adoption and Engagement.



Key Responsibilities

Develop and implement a comprehensive adoption strategy for product onboarding and customer engagement
Design and oversee the customer onboarding process, including the creation of training materials and resources
Lead a team focused on customer success, ensuring smooth software upgrades and ongoing customer support


Required Qualifications

Bachelor's degree in business, marketing, or a related field; Master's degree is a plus
Proven experience in customer adoption or engagement leadership within the real estate industry
Strong understanding of customer success strategies and user onboarding
Excellent leadership and team management skills
Data-driven mindset with experience in analyzing customer data and trends More...

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