Key Account Implementation Manager - Detroit Michigan

Company: VirtualVocations
Location: Detroit, Michigan
Posted On: 01/18/2025

A company is looking for a Key Account Implementation Manager to support the upgrade of larger, strategic customers to a new web-based platform.



Key Responsibilities

Assist strategic customers in planning and executing their software upgrade
Coordinate with internal teams to facilitate data migration, system configuration, and user training
Monitor upgrade progress, identify potential roadblocks, and escalate issues as needed


Required Qualifications

Associate or bachelor's degree in information technology, computer science, or business management, or equivalent
1-3 years of experience in client services, project management, training, or consulting
Experience in customer support, project coordination, or software implementation, preferably in a SaaS environment
Direct experience in the software/services solutions market, preferably within the real estate industry
Familiarity with software upgrades or migrations is a plus More...

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