Marketplace Technical Support Manager - Livonia Michigan

Company: VirtualVocations
Location: Livonia, Michigan
Posted On: 01/22/2025

A company is looking for a Manager of Marketplace Technical Support.



Key Responsibilities:

Oversee team performance and manage support SLOs and SLAs
Act as a point of escalation for partners and internal issues
Develop onboarding and training processes for new hires


Required Qualifications:

At least eight years of customer-facing support experience
Minimum three years of management experience in technical support
B.A./B.S. in a related field or equivalent work experience
Strong understanding of troubleshooting concepts and cloud technologies
Experience in workforce management for call centers More...

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