Technical Customer Success Lead - Detroit Michigan

Company: VirtualVocations
Location: Detroit, Michigan
Posted On: 01/23/2025

A company is looking for a Head of Technical Customer Success.



Key Responsibilities

Build and lead a team of Technical Customer Success Managers and Solution Architects
Serve as the primary point of escalation for strategic customers and provide technical guidance
Define and track key performance indicators to measure customer success and team effectiveness


Required Qualifications

Proven experience in a leadership role within Customer Success or Technical Account Management
Strong technical background in databases, AI/ML, or software development
Deep understanding of vector databases and search technologies
Demonstrated ability to build and mentor high-performing technical teams
Passionate about delivering value to customers and driving their success More...

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