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Bilingual Abandonment Specialist - Southfield Michigan
Company: Credit Acceptance
Location: Southfield, Michigan
Posted On: 01/25/2025
Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally.Our Operations teams work with our consumers to promote great service, encourage them to bring their accounts current and resolve escalated issues. Team Members specialize in various segments of the contract life cycle to achieve the highest levels of performance. We are committed to providing career growth opportunities to our Team Members and we are proud of our record of promoting from within. Our flexible schedules, casual work environment and culture of having fun make this a Great Place to Work!About this Position: This position is within the Repossession department and responsibilities include: - Maintain the Company's secured interest in abandoned vehicles at values most beneficial to consumers and the Company by quickly and accurately determining if the expected benefits of recovering the vehicle outweigh the expected cost associated with recovery.Outcomes and Activities:
- Able to manage time well in an organized manner in a multi-task, production environment while being able to work directly with Repossession Contractors, Auctions, and various Credit Acceptance departments. Communicate with Third Parties, Repossession Contractors and Auctions by email and phone related to but not limited to:
- Vehicle location and condition
- Work with holding facilities to minimize fees through negotiations to recover the vehicle
- Coordination of vehicle inspections and recovery
- Efficiently and accurately complete abandoned vehicle value assessments
- Review, notarize, timely process and image documents related to the recovery of abandon vehicles
- Validate, approve, submit and process payments required to ensure timely recovery of abandon vehicles and accurate account balances
- Maintain system records regarding account specific information for abandon vehicles
- Comply with Company policies, procedures and guidelines
- Adherence to the Operations Attendance policy
- All other duties as assigned
- Work onsite at the Credit Acceptance work locationRequirements:
- Previous customer service, collections or service provider management experience
- Proficient in Microsoft Office applications (Microsoft Outlook, Word, and Excel)
- Meet qualifications to become a Notary
- Proficient in spoken and written SpanishPreferred:
- Excellent customer service, problem solving, and organizational skills
- Experience negotiating with service providers
- Experience in the finance or automotive industryKnowledge and Skills:
- Diligent: Hard working, Conscientious, Sense of Urgency
- Effective: Problem Solver, Autonomous, Organized, Productive
- Validates: Information clearly and intuitively, protects all stakeholders, Accurate
- Educates: Identifies and closes knowledge gaps with all stakeholders, clear communicator
- Listens: Actively asks relevant questions to understand internal and external consumer's situation, attentive
- Owns: Performance outcomes, receptive to feedback; applies feedback to improve; active participant in training and coaching sessions
- Promotes: Delivers superior Customer Service, positive and collaborative approach to creating resolutions; builds trust; remains professionalCompany Values: To be successful in this role, Team Members need to demonstrate the characteristics of PRIDE (our Company core values) in their work:
- Positive: Maintain a positive attitude, focus on solutions (not just on pointing out problems), and promote a collaborative environment that is enjoyable for coworkers
- Respectful: Value teamwork and embrace helping others, share credit and appreciate the work of others, communicate openly with language that promotes trust, actively listen, and be receptive to feedback
- Insightful: Make timely, well considered decisions, create innovative solutions and diligently accumulate company, industry, and business knowledge
- Direct: Communicate in a clear, fact-based manner, don't be afraid of difficult conversations, and raise concerns and provide feedback through the proper channels
- Earnest: Be honest, sincere and match words with actions, work hard and strive to continuously improve, and pursue Company goals relentlesslyRemote position with 1-2 days in officeFlexible 8-hour shift, available between 7am-7pm ESTTargeted Compensation: $21.50-$25.10/hour, plus uncapped monthly bonus potentialINDSERLPBenefits
- Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to WorkOur Company Values:To be successful in this role, Team Members need to be:
- Positive by maintaining resiliency and focusing on solutions
- Respectful by collaborating and actively listening
- Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
- Direct by effectively communicating and conveying courage
- Earnest by taking accountability, applying feedback and effectively planning and priority settingExpectations:
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