Customer Service Manager - Detroit Michigan

Company: VirtualVocations
Location: Detroit, Michigan
Posted On: 01/25/2025

A company is looking for a Customer Service Manager, Broadline/Direct.



Key Responsibilities

Lead a customer service team and manage all Broadline/Direct customer engagements
Act as the primary contact for customers, ensuring exceptional service and resolving issues efficiently
Proactively manage orders and customer chargeback compliance to optimize service delivery



Required Qualifications

Bachelor's degree preferred
Minimum of 6+ years of customer service experience in a leadership role
Experience with standard customer order portals and data analysis
Proficiency in manual order entry and related processes
Previous experience with ERP systems preferred More...

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