Technical Support Team Lead - Livonia Michigan

Company: VirtualVocations
Location: Livonia, Michigan
Posted On: 01/25/2025

A company is looking for a Technical Support Team Lead to oversee the Technical Support team and manage complex technical issues.



Key Responsibilities

Lead daily Case Support Hours and provide mentorship to the support team
Manage complex technical escalations and ensure thorough documentation and communication
Develop and deliver product training sessions and maintain internal technical documentation


Required Qualifications

2-4 years of experience in technical support or customer-facing technical roles
Deep experience with the Salesforce platform
Strong analytical and problem-solving skills
Ability to work independently and manage multiple projects simultaneously
Foreign language fluency and/or nonprofit experience is a bonus More...

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