Chief Customer Officer - Livonia Michigan

Company: VirtualVocations
Location: Livonia, Michigan
Posted On: 01/26/2025

A company is looking for a Chief Customer Officer to drive customer success, loyalty, and revenue growth.



Key Responsibilities

Develop and implement overall customer commercial strategy, including product renewals and upsells
Oversee the customer lifecycle from onboarding to long-term success, driving retention and growth initiatives
Implement voice-of-customer programs and develop data-driven strategies to enhance customer satisfaction


Required Qualifications

15+ years of leadership experience in customer-facing roles
Proven track record in customer success at a B2B SaaS company
Experience overseeing the entirety of post-sales processes
Bachelor's degree in Business, Economics, Engineering, or a related field
MBA or related advanced degree is highly preferred More...

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