Senior Lead VIP Support - Warren Michigan

Company: VirtualVocations
Location: Warren, Michigan
Posted On: 01/26/2025

A company is looking for a Senior Lead, VIP Support.



Key Responsibilities

Design, develop, and implement innovative support offerings for enterprise customers
Evaluate existing processes to drive efficiency gains through tooling and AI
Guide team performance through coaching and collaboration with internal stakeholders


Required Qualifications

5+ years of experience in technical or customer support leadership roles
Proven success in managing high-performing support teams
Experience in performance management and team development
Strong ability to develop strategies for improving customer experiences
Excellent leadership skills focused on customer success More...

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