Customer Care Team Lead - Warren Michigan

Company: VirtualVocations
Location: Warren, Michigan
Posted On: 01/27/2025

A company is looking for a Customer Care Team Lead - Employee Benefits.



Key Responsibilities

Assist with coaching, developing, and motivating team members while facilitating meetings and training sessions
Monitor work volumes, prioritize workloads, and support continuous improvement initiatives
Build proactive customer relationships and serve as a resource for team members on policies and processes


Required Qualifications

Associate's degree or equivalent experience
Two years of call center/customer service experience, preferably in the insurance/financial services industry
Ability to work under pressure in a fast-paced environment
Advanced PC proficiency and ability to quickly grasp new systems and complex concepts
Experience in decision-making and analytical skills More...

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