Technical Lead, ServiceNow - Livonia Michigan

Company: VirtualVocations
Location: Livonia, Michigan
Posted On: 01/27/2025

A company is looking for a Technical Lead for ServiceNow.



Key Responsibilities

Manage the product vision across ServiceNow modules (CSM and ITSM) to support the Registrar's business processes
Collaborate with stakeholders to define product requirements and prioritize features based on customer needs and business objectives
Lead the full product lifecycle, ensuring alignment with project timelines and key performance metrics


Required Qualifications

10+ years of experience in product management or development, with at least 4 years in product management
Experience with ServiceNow Customer Service Management and ITSM modules; ITIL certification is highly desirable
Proven experience in application development, support, and change management processes
Familiarity with Agile methodologies including SCRUM, SAFe, and Kanban
Experience collaborating with cross-functional teams across geographically distributed locations More...

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