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Courtesy Clerk - Savage Minnesota
Company: Hy-Vee Location: Savage, Minnesota
Posted On: 05/19/2024
At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Description: Job Title: Courtesy Clerk Department: Grocery FLSA: Non-Exempt General Function: Provides prompt, efficient and friendly customer service. Packages purchases and assists customers with delivery to their mode of transportation. Core Competencies - Partnerships
- Growth mindset
- Results oriented
- Customer focused
- Professionalism Reporting Relations:
Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of; Store Operations, Perishables, and Health Wellness Home, Service Managers Positions that Report to you: None Primary Duties and Responsibilities: - Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
- miles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
- Makes an effort to learn customers' names and to address them by name whenever possible.
- Assists customers by: (examples include)
- escorting them to the products they're looking for
- securing products that are out of reach
- loading or unloading heavy items
- making note of and passing along customer suggestions or requests
- performing other tasks in every way possible to enhance the shopping
experience - Answers the telephone promptly and provides friendly, helpful service to customers who call.
- Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
- Packages purchases.
- Cleans but not limited to registers, restrooms, break room; backroom, sweeps and mops the floor, and tends to supply needs.
- Assists customer in transporting purchases to their mode of transportation.
- Helps train new courtesy clerks.
- Checks prices on products.
- Pulls product forward on shelf.
- Brings carts in from parking lot and cart corral.
- Cleans can redemption area and empties the recycle bins, where applicable.
- Stocks, faces, rotates merchandise, cleans shelves, understands shelf tags, and knows location of merchandise in the store and also in the back room.
- Maintains supplies on front-end; i.e. paper/plastic sacks, receipt paper, etc.
- Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
- Adheres to company policies and individual store guidelines.
- Reports to work when scheduled and on time. Secondary Duties and Responsibilities:
- Assists in all departments as requested (within the wage and hour guidelines).
- Delivers product to customers (within the wage and hour guidelines).
- Shovels, salts, and sands walkways.
- Assists in other areas of store as needed.
- Performs other job related duties and special projects as required. Knowledge, Skills, Abilities and Worker Characteristics:
- Must have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables.
- Ability to do simple addition and subtraction; copying figures, counting and recording.
- Must be able to understand and follow verbal or demonstrated instructions; writes identifying information request supplies orally or in
writing, increased contact with people. Education and Experience: No education or experience requirements. Physical Requirements: |
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