Senior Support Engineer - Saint Paul Minnesota

Company: VirtualVocations
Location: Saint Paul, Minnesota
Posted On: 11/07/2024

A company is looking for a Senior Support Engineer for their Enterprise Cloud team.



Key Responsibilities

Solve complex technical issues for customers through troubleshooting and collaboration
Maintain transparency and provide updates on customer cases
Advocate for customer needs with internal teams and contribute to support improvement initiatives


Required Qualifications

8+ years of experience in technical support, software services, and system administration
3+ years of experience working with Enterprise customers
Experience in de-escalating customer issues and mentoring team members
Proficiency in writing and updating SQL queries
Understanding of network technologies and troubleshooting methods More...

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