CUSTOMER SERVICE REPRESENTATIVE - 2ND SHIFT - Duluth Minnesota

Location: Duluth, Minnesota
Posted On: 11/12/2024

JOB SUMMARY:

Answers incoming/outgoing calls and email as it relates to expositions. Processes requests for written information, industry directories and ticket/conference registration orders as well as responding to general information questions in a professional manner.



PRINCIPAL DUTIES AND RESPONSIBILITIES:

1. Answers incoming phone lines promptly, courteously and correctly; answers questions, researches and Resolves problems and provides information in a clear and concise manner.

2. Answers inbound customer service email promptly, concisely and correctly using product information and templates provided.

3. Takes ticket order and/or event registrations over the phone.

4. Follows up on customer inquiries; researches and resolves issues to assure satisfactory completion.

5. Remains current on changes in exposition facts, policies, procedures and product offerings.

6. Knows and understands individual product components and customer bases so that individual is well informed and accurate when providing information.

7. Places outbound calls to solicit information encourage attendance and/or purchase additional products.

8. Performs additional duties as assigned.



JOB REQUIREMENTS:

Working knowledge of computers and related software is required, including instant messaging. Must demonstrate skills in interpersonal communication and relationships. Ability to prioritize and respond to customer communications via multiple channels including phone and email. Accurate abilities in English grammar and math required. Individual must be able to adhere to strict rules of confidentiality.



OTHER KEY SUCCESS ATTRIBUTES:

Customer service experience. Call center experience. Positive and effective customer-service orientation along with problem-solving and conflict management skills. Organizational and time management skills. Knowledge of correct office protocol and professionalism in a business environment. Knowledge of trade shows and/or the fashion industry is preferred. More...

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