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Service Manager - Webster Minnesota
Company: Coolsys Location: Webster, Minnesota
Posted On: 11/13/2024
Job DescriptionOverview: With over 150 years of experience, and headquartered in Southern CA, CoolSys is the market-leading indoor environment solutions company. Our full spectrum of best-in-class services includes HVAC & refrigeration installations, remodels, service & maintenance; and energy solutions, including controls and lighting. CoolSys serves customers in the retail, commercial, food service, educational, healthcare, and industrial markets. WHY JOIN US We understand that hiring great people is the foundation of everything we do. Our employee benefits packages include: - Competitive pay
- Medical, Dental, Vision and Prescription coverage
- Paid vacation and holidays
- 401(K) match
- Life insurance, AD&D and long-term disability
- Tuition reimbursement
- Opportunities available nationwide
- Employee discounts on vehicles, hotels, theme parks, select cell phone bills and so much more
- Pet Insurance
- Legal Plan, and ID Theft Protection Responsibilities: Project/Business Responsibilities:
- Manages the Service P/L for assigned branch (s) .
- Forecasts manpower requirements .
- Effectively prioritizes customer calls and advises dispatch accordingly .
- Ensures customer requirements are followed and calls are completed on a timely basis .
- Ensures customer rules are accurately adhered to and approves work orders .
- Reviews dashboards and financial reports and takes appropriate action .
- Oversees the procurement of parts and supplies .
- Maintains communication with customers and ensures their expectations are met .
- Resolves issues or problems that impact customer satisfaction .
- Manages and maintains fleet, parts and materials inventory , and resolves discrepancies or problems in a timely manner .
- Develops and maintains long term relationships with customers and subcontractors .
People Responsibilities: - Communicates company direction, sets expectations and holds team accountable for results.
- Provides leaderships , builds a collaborative team and rewards accomplishments of the team.
- Interviews, selects, hires , and oversees onboarding of s upervisors , team lead s and t echnicians .
- Ensures technicians are scheduled and dispatched efficiently, based on skill level, location, and call volume .
- Manages performance and provides training, coaching and performance feedback to Supervisors, Team Leads and Technicians .
- Uses metrics to drive accountability and performance.
- Ensures compliance of Service policies and procedures, including eSo , refrigerant tracking, time and attendance, etc.
- Ensures use of PPE and the application of safe behavior, including driving, by all employees .
- Ensures customer service and quality of work meets customer requirements and Source standards. Qualifications: Project/Business Management:
- High school diploma, GED, or completion of trade program or technical school. College degree is a plus.
- 10 + years of experience in the refrigeration/HVAC service, commercial construction, or a related industry.
- Knowledge of commercial refrigeration and HVAC principles and pr actices, including service hour estimation, labor forecasting, and multiple disciplines involved in area of responsibility.
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- Proficiency in understanding and managing P&L.
- Demonstrated business acumen
- Proficiency in managing multiple assignments , setting and balancing competing priorities with strong organizational skills and ability to multi task .
- Ability to solve problems and apply good judgement.
- Excellent verbal/nonverbal and written communication and presentation skills .
- Strong customer service skills, including an ability to proactively addres s customer issues and concerns and ability to forge strong working relationships with customers.
- Knowledge of jobsite safety, ability to oversee work activities to ensure safe work practices and safety rule compliance.
- Ability to understand and follow all company policies and procedures and all applicable State and Federal laws.
- Ability to use typical business tools including E-Mail, Word, Excel, Work Order/Dispatch Software, Enterprise Resource Planning (ERP) software, etc.
- Good driving record.
People Management: |
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