PATIENT ACCESS REPRESENTATIVE LEAD - FRIDLEY, MN - Duluth Minnesota

Company: Optum
Location: Duluth, Minnesota
Posted On: 11/16/2024

$1,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS -Opportunities at Optum, in strategic partnership with Allina Health. -As an Optum employee, you will provide support to the Allina Health account. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start -Caring. Connecting. Growing together.Job Summary: -Responsible for greeting and welcoming patients in person. - -Provides a standard registration process by collecting demographic and financial data and enter information into a electronic medical record.Location: -550 Osborne Rd, Fridley, MN 55432Primary Responsibilities:Greets and welcomes patients in personCollects demographic and insurance informationChecks in and interviews patients to complete the registration processObtains signatures from patients as neededDirects patients to their appointment or procedureMay assist in scheduling add-on appointmentsDocuments any issues and resolutions in electronic medical recordResolve claim issues or registration errors on patient accounts and in assigned work queuesUses resources, tools and procedures to complete registration for complex accountsVerifies insurance eligibility and benefits information for payers and interprets results focusing on complex billing situationsObtains cost information and explains information to patient if necessaryCollects on patient financial obligationsHandles complex questions as neededScreening -and approve patients for financial assistance programs, and financial counsel as neededProvides technical or functional direction for employeesAssists patients in completion of request for information forms and submits to appropriate departmentProvide customer service for inbound and outbound telephone callsCollaborates with leaders to ensure the team operations are staffed and working effectively and coordinates the workflow among the employeesIdentifies and brings forward trends to leadership related to daily site activitiesExhibits behaviors and expectations that are consistent with leadership rolesCompletes Quality Audits as assigned per department guidelinesParticipates in the orientation and training of employees and provides feedback to leadershipWill participate in on-call rotation as defined by siteAssists and supports team in all rolesOther duties as assignedYou'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:2+ years of revenue cycle experience -in a healthcare/hospital setting2+ years of customer service experienceIntermediate level of proficiency with Microsoft Office productsAbility to work 2:30pm - 11:00pm, Monday-FridayAbility to work standard, daytime hours for first 3-4 weeks upon hire in alignment with the department's training schedule18 years or olderPreferred Qualifications:Epic ExperienceExperience with electronic medical records -Physical Demands:Consistent walking, standing, bending, turning, etc.Lifting weight Up to 10 lbs. occasionally, up to 2-5 lbs. frequently**PLEASE NOTE** The sign-on bonus is only available to external candidates. - Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis (Internal Candidates) are not eligible to receive a sign on bonus. - -At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. - - -Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. -UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. - -#RPO, #RED -By applying, you consent to your information being transmitted by Talent to the Employer, as data controller, through the Employer's data processor SonicJobs.
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