Operations Coordinator - Eden Prairie Minnesota

Company: MTW Recruit
Location: Eden Prairie, Minnesota
Posted On: 01/17/2025

First 2 weeks training in office Monday-Friday 4pm to 12am after training it is remote with 1 day a month in the office

All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.

Shifts:
Mon-Thursday 4pm to Midnight
Friday 4pm to 10pm
Saturday-Sunday 4pm to Midnight

Core Responsibilities

Perform logistics tasks such as creating orders, activating shipments, scheduling appointments, tracking shipments, and invoicing, all while adhering to policies and SOPs.
Monitor task boards and email accounts to address customer and carrier needs promptly.
Document events accurately, leveraging SOPs and experience, and follow escalation procedures when necessary.
Ensure customer and carrier satisfaction by following through on requests and escalating issues when needed.
Validate shipment data for accuracy in compliance with company and customer standards.
Perform other duties as needed, based on team or regional requirements.
Key Traits

Focus on quality, efficiency, and compliance with established standards.
Ability to handle dynamic priorities and adapt to team needs.

Required

High school diploma or GED.
Customer service experience.
Willingness to work evenings or weekends (if applicable).
Preferred

Bachelor's degree.
Familiarity with Microsoft Office Suite.
Call center experience or equivalent.
Strong communication, time management, and prioritization skills.
Experience with detail-oriented tasks requiring accuracy. More...

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