Senior Provider Service Specialist - Minneapolis Minnesota

Company: VirtualVocations
Location: Minneapolis, Minnesota
Posted On: 01/22/2025

A company is looking for a Senior Provider Service Specialist to manage provider service inquiries and support the help desk team.



Key Responsibilities

Provide support for the help desk team and manage email requests and escalated issues
Participate in departmental initiatives, projects, and process improvement efforts
Identify and report trends in provider issues and act as a resource for operational guidance


Qualifications

4-6 years of customer service and/or call center experience
2-4 years of experience in the healthcare market with knowledge of provider needs
Familiarity with health plan products and services
Understanding of key operations departments and their functions More...

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