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Sales Operations Coordinator - Minneapolis Minnesota

Company: Tactile Medical
Location: Minneapolis, Minnesota
Posted On: 01/26/2025

Overview

Position Summary
The Sales Operations Coordinator manages the triaging and resolution of patient service requests. Patient service requests include, but are not limited to, supplemental orders and their shipments. This position will also process specialty or custom order exceptions.
Responsibilities

Accountabilities & Responsibilities

Triage and coordinate patient product return requests

Triage and coordinate supplemental order requests

Arrange pick-ups for patient product as necessary

Responsible for facilitating and generating prescriptions with custom protocols

Responsible for facilitating treatment change requests

Run Audit reports and resolve any discrepancies

Perform all job duties while maintaining compliance with regulatory requirements including HIPAA

Responsible for outreach for shipment for supplemental orders including self-pay or co-pay discussions

Other duties as assigned
Qualifications

Education & Experience Required:

2 years customer service experience in an office environmentPreferred:
- Previous medical device or healthcare industry experience
- Previous FileMaker experienceKnowledge & Skills
  - Strong critical thinking and problem-solving skills
  - Demonstrated strong organization and time management skills
  - Strong sense of urgency and teamwork
  - Proven ability to multi-task and prioritize
  - Operate as a strong team player
  - High degree of flexibility and urgency
  - Exhibit excellent grammar, verbal and written communication skills
  - Proficient with computers and Microsoft Office
    Below is the starting salary range for this position, although offers may differ based on the candidate's location, job-specific knowledge, skills and experience.
    
    $20.34 - $26.70 / HR
    Additional benefits:
    
    non-exempt - Our total compensation package includes medical, dental and vision benefits, retirement benefits, employee stock purchase plan, paid time off, parental leave, family medical leave, volunteer time off and additional leave programs, life insurance, disability coverage, and other life and work wellness benefits and discounts. Benefits may be subject to generally applicable eligibility, waiting period, contributions, and other requirements and conditions. More...
    
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