Contact Center Supervisor - Minneapolis Minnesota

Company: VirtualVocations
Location: Minneapolis, Minnesota
Posted On: 01/29/2025

A company is looking for a Contact Center Supervisor to oversee the Customer Service Team and enhance customer service quality.



Key Responsibilities

Oversee customer service staff and manage shipment activities from assignment to delivery
Monitor inbound customer communications and provide real-time support to team members
Ensure service excellence and maintain accurate records of all customer interactions


Required Qualifications

High school diploma or GED required; undergraduate degree preferred
Minimum of 2 years in a leadership role, preferably in military or relocation services
Must be a U.S. citizen due to contractual requirements
Experience in a multi-channel contact center environment preferred
Strong understanding of contact center metrics and business acumen More...

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