Contact Center Supervisor - Minneapolis Minnesota

Company: VirtualVocations
Location: Minneapolis, Minnesota
Posted On: 02/02/2025

A company is looking for a Supervisor, Contact Center to oversee a team within the Contact Center responsible for managing telephonic and virtual referrals.



Key Responsibilities

Supervise a team of Care Advisors to ensure eligibility of leads and referrals
Coach, mentor, and develop staff to meet departmental goals
Monitor and report on key performance indicators (KPIs) within the Contact Center



Required Qualifications

3+ years of experience as a call center supervisor or in a similar supervisory role
5+ years of experience in human services or healthcare for elderly and disabled clients
Working knowledge of Medicaid and related program/regulatory requirements
Proficiency with Microsoft Office and ability to learn new technology
Bilingual skills preferred More...

Register an account with us and set up job agents! We'll email you immediately when jobs like this are posted on our site.