White Glove Customer Specialist - Minneapolis Minnesota

Company: VirtualVocations
Location: Minneapolis, Minnesota
Posted On: 02/04/2025

A company is looking for a White Glove Specialist to assist customers with identity theft issues and provide exceptional support.



Key Responsibilities

Assist customers with confirmed and potential identity theft events
Perform tasks on members' behalf with a Limited Power of Attorney (LPOA) and assist with disputes and restoration
Provide knowledge and guidance, including handling Member Services calls when necessary


Required Qualifications

Previous experience in a call center or with the Member Services team, handling sensitive information
Ability to stay informed about products, subscription features, and identity security regulations
Reliable home internet with a minimum download speed of 50 mbps and a dedicated workspace
Proficient knowledge in Salesforce and Google Suite
Ability to work independently and as part of a team More...

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