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Manager - Florissant Missouri
Company: Waterway Carwash
Location: Florissant, Missouri
Posted On: 11/19/2024
Overview: -Waterway is hiring for its renowned Manager Training and Development Program in the St. Louis Area. -You don't have to sit at a desk to earn good money and learn how to effectively manage and run a business. You can do that while being active and outdoors as a Manager at Waterway Carwash. Our Learn to Lead - Manager Development Program teaches you how to run our business so that you can run any business. -Successful Managers are highly motivated people who desire to work where they can get high-quality business and people management experience, where hard work is recognized, and where there is a clear-but path to advancement. Waterway Carwash is that place! We look for energetic leaders with the ambition and leadership skills to fast-track their way through our highly structured Learn to Lead - Manager Development Program as they continue their growth.Waterway's Learn 2 Lead Management Development Program, the "L2L" is one-of-a-kind:Highly structured - distinct levels with defined training and objectives - you always know exactly what you need to do to get promoted!Mentored every step of the way - we help you get better every day.Learn how to run a Waterway location (OR ANY BUSINESS!),and fast-track up the VERY TALL Waterway ladder!Be one of the managers running the location and leading a large team of hourly team members.Learn to lead! Be the coach! Be the mentor! Be the role model! Be the boss!Target Compensation (based on 45 hours per week):$51,667 year one. $56,500 year two. $62,167 year three. Paid per hour - the more you work the more you get paid! Typical schedule is 45 hours each week (5 working days and 2 days off)Benefits & Perks:Paid Time Off (PTO) - up to 12 days earned the first year.Medical Benefits - Health, Dental, and Vision Insurance coverage starts within 60 days.Long-term Investment Matching ProgramCollege Tuition Assistance Program - continuing your education? Up to $4,000 in tuition expenses covered.Very generous Referral Bonus ProgramCasual Waterway Manager uniforms provided.Stay active in an outdoor, fast-paced work environment (NOT a desk job!)FREE CAR WASHES & FUEL DISCOUNTSManagers in the L2L may work at any of our 9 St. Louis area Waterway Locations: - Chesterfield - 15606 Olive Blvd, Chesterfield, MO 63017
- Clayton (Waterway Express) - 122 S Hanley Rd, St. Louis, MO 63105
- Creve Coeur - 10559 Old Olive Street Rd, Creve Coeur, MO 63141
- Kingshighway (Waterway Express) - 2261 S Kingshighway, St. Louis, MO 63110
- Kirkwood - 10850 Manchester Rd, Kirkwood, MO 63122
- Maryland Heights / Westport - 11988 Westline Industrial Dr, Maryland Heights, MO 63146
- O'Fallon MO - 3995 Crusher Dr, O'Fallon, MO 63368
- Richmond Heights - 1200 S Brentwood Blvd, Richmond Heights, MO 63117
- Shrewsbury - 7201 Watson Rd, Shrewsbury, MO 63119
- Town and Country - 388 Lamp & Lantern Village, Chesterfield, MO 63017 Responsibilities: While completing the L2L - training program, Waterway Managers have a variety of responsibilities running the store:Provide excellent customer service:
- Lead by example in delivering outstanding customer service. Positively and enthusiastically greet customers, identify needs, and sell car wash services, memberships, and other services.
- Identify, address, and correct any customer concern or dissatisfaction.
- Build customer satisfaction, repeat business, and loyalty through delivery of great service and a positive customer experience.
- Effectively manage daily operations, lead and manage team to meet customer expectations.
- Maintain a safe, clean, and organized environment to ensure a positive visit for every customer including but not limited to: Outside areas: gas pump islands, payment terminal, entrance to tunnel, and customer waiting areas.Manage daily operations:
- Coordinate daily store production through planning and execution. Staff store based on forecasted business needs and adjust in response to changes in demand.
- Ensure store is opened and staffed correctly. When closing, ensure that all closing procedures are followed, and all assets are adequately secured.
- Maintain high service standards by managing quality and customer service standards. Perform quality checks to verify results, coach team to improve results, identify trends and recommend improvements.
- Complete all required administrative tasks punctually and accurately.
- Respond to and effectively resolve customer and employee concerns and issues. Troubleshoot equipment breakdowns or failures. Monitor and manage store inventories.
- Complete regular audits and ensure the store meets appearance and safety standards.Lead, manage, and supervise employees:
- Provide daily direction and coaching to employees to enhance performance and employee satisfaction.
- Coach, mentor, and develop employees. Provide effective orientation, training, and feedback to develop employees.
- Create and maintain a positive, professional, and safe work environment that is in alignment with Waterway's culture, mission, and core values.
- Create weekly employee schedules that ensures sufficient labor coverage for all key positions, meets business demands, and the needs of employees.
- Perform other safety, cleaning, and maintenance tasks as needed.
- Be trained and able to perform essential functions of all hourly positions.
- Support, enforce, and follow Waterway policies, procedures, guidance, and instructions, including and especially those related to safety. Report any damage or injury report in a timely manner, following all established procedures.
- Various other functions as identified and directed by management. Qualifications:
- Current and valid drivers' license;
- Must have have an associate's degree or above (or a current college senior) OR at least 2 years' experience in any of the following:Supervisory or management experience, preferably in a retail or hospitality settingProfessional Sales (B2B or B2C), orMilitary Leadership
- Available to work a retail schedule (5 of 7 days, 45 hours, including weekend and holidays).
- At least 16 years of age;
- Authorized to work in the US and not require sponsorship now or in the future. Physical Requirements:
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