Behavioral Health Queue Associate - Saint Charles Missouri

Company: VirtualVocations
Location: Saint Charles, Missouri
Posted On: 11/21/2024

A company is looking for an Inbound Outbound Queue Associate - Behavioral Health.



Key Responsibilities

Perform intake of calls from members or providers regarding services
Screen requests for appropriate referral to medical services staff and approve services as per benefit plans
Maintain accurate documentation of information to meet regulatory and accreditation requirements


Required Qualifications

1-3 years of customer service experience
1-3 years of call center experience
High School Diploma or G.E.D. equivalent
Familiarity with basic medical terminology and concepts
2-4 years of experience as a medical assistant or in a clinical role is preferred More...

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