ITIL Certified Problem Analyst - Kansas City Missouri

Company: VirtualVocations
Location: Kansas City, Missouri
Posted On: 01/22/2025

A company is looking for a Senior Problem Analyst to manage problem records and improve health outcomes through technology.



Key Responsibilities

Document and track problems, ensuring incidents and changes are managed according to resolution plans
Lead small projects and monitor compliance metrics to enhance problem processes and training materials
Engage with technical and business teams to resolve complex problem records and provide timely updates to customers


Required Qualifications

Bachelor's degree in a quantitative or business field (e.g., statistics, mathematics, engineering, computer science)
4 - 6 years of related experience or equivalent knowledge and skills
ITIL Foundations v3 or v4 certification required
Experience in Enterprise Problem Management is desirable
Demonstrated project management and analytical skills More...

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