Senior Technical Support Analyst - Kansas City Missouri

Company: VirtualVocations
Location: Kansas City, Missouri
Posted On: 01/27/2025

A company is looking for a Senior Technical Support Analyst.



Key Responsibilities

Provide timely resolution of customer-generated cases for Tier 1 and Tier 2 support
Identify, troubleshoot, and resolve technical issues in the product or workflow
Maintain professional relationships with customers and internal teams to ensure customer satisfaction


Required Qualifications

Bachelor's degree in computer science, IT, Software Engineering, or a relevant engineering discipline
4-6 years of experience in a technical support role in a multinational software company
Specialization in at least one product workflow or technology such as databases or cloud
Experience with tracking and resolving issues via service cloud systems
Willingness to maintain training or certification as required More...

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