Real-Time Adherence Analyst - Independence Missouri

Company: VirtualVocations
Location: Independence, Missouri
Posted On: 01/28/2025

A company is looking for a Real-Time Adherence Analyst (Workforce Optimization).



Key Responsibilities

Analyze data from multiple sources to identify trends and relationships
Monitor real-time performance of agents to ensure adherence to schedules and SLAs
Create reports and visualizations to provide insights for decision-making and process improvements


Required Qualifications

At least 2 years of experience in productivity and efficiency analysis
Advanced expertise in Microsoft Excel, including Macros and advanced formulas
Experience with CRMs like Salesforce and contact center systems
Proficiency in data visualization tools such as Tableau or Power BI
Familiarity with qualitative analysis software and data mining techniques More...

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