IT Process Consultant - Independence Missouri

Company: VirtualVocations
Location: Independence, Missouri
Posted On: 01/29/2025

A company is looking for a Lead IT Process Consultant to provide strategic guidance and optimize IT systems.



Key Responsibilities

Consult and contribute to the design and improvement of IT processes based on industry best practices
Develop strategic plans and key performance indicators to enhance service management capabilities
Facilitate workshops and training sessions to promote understanding and adoption of service management practices


Required Qualifications

Bachelor's degree in a quantitative or business field (e.g., statistics, mathematics, engineering, computer science)
5 - 7 years of related experience in IT service management or a similar field
Demonstrated knowledge of industry frameworks and best practices: ITIL, Lean IT, SRE, DevOps, Agile, IT4IT
ITIL Foundations certification strongly preferred
Lean Sigma Master Black Belt certification preferred upon hire More...

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