Product Support Specialist - Paterson New Jersey

Company: VirtualVocations
Location: Paterson, New Jersey
Posted On: 11/07/2024

A company is looking for a Product Support Specialist to provide Level 1 technical support for corporate tax software.



Key Responsibilities

Answer customer inquiries via phone, email, and web portal
Analyze and resolve technical and software-related issues
Log work activity and manage customer expectations effectively


Required Qualifications and Education

1-3 years of experience as a Product Support Specialist or similar role
Degree in Information Systems or Computer Science preferred, or equivalent experience
Intermediate knowledge of platforms, operating systems, and web authoring tools
Basic knowledge of corporate tax concepts and related software
Experience with ticketing systems such as Salesforce and ITIL practices More...

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